Built for businesses of all sizes
Start reducing your support volume for as little as £199 / month
Essential
- Initial setup
- 1 chatbot
- 1 language
- Update answers via web UI
- Up to 300 stored answers
- Basic conversational analytics
- 3 months data retention
- Basic Web widget
- Basic web widget customization
- Handover to email
Standard
- All Essential features plus:
- Up to 2,000 stored answers
- Advanced Conversational analytics
- Full chat transcripts
- 12 months data retention
- FB Messenger integration
- Advanced web widget customisation
- Handover to ticketing system (e.g. Zendesk, Jira)
- Satisfaction survey
- Custom integrations
Enterprise
- All Standard features plus:
- Unlimited stored answers
- Negotiable data retention
- Slack integration
- WhatsApp integration
- Custom bot logic
- Handover to live chat
Frequently Asked Questions
What is included in the initial setup?
The initial setup includes setting up the chatbot with the questions from your FAQ or chat transcript.
What is human handover?
When the chatbot cannot answer a user question, it can suggest handing over the query to a rep.
What is a stored answer?
Stored answers are all possible answer the chatbot can provide to your customers. A stored answer can be triggered by a number of different questions (e.g. “what’ your refund policy”, “how do I get a refund” and “I want a refund” could all trigger the same stored answer)
What's the difference between standard and custom chatbot flow?
The standard chatbot flow will request users to input their question and display related answers in a text format. Custom chatbots flows can include conditions and can display data coming from external APIs.
How can I pay?
You can pay via credit card or invoice.
Why is WhatsApp only included in the Enterprise plan?
WhatsApp chatbots have special requirements and pricing. They will therefore require extra setup in order to be built.
Is my data secure?
Absolutely! We follow industry best practices to ensure that both your data and user account are kept safe, and all communication with our servers is done via secure HTTPS connection. We also take regular automated and encrypted backups of your data.
What if I need multiple chatbots?
Multiple chatbot can be necessary if you want to keep complete separation of answers (e.g. if you have two different products or services). Bulk discounts are available when you buy multiple chatbots.
Is there a minimum contract duration?
The minimum contract duration is 3 months.
